MACMILLAN TRAVEL DESIGN LLC is a for profit company that works on a professional fee and supplier paid commission schedule. The fee schedule is published online at macmillantravel.com and is subject to change at any time. Associated costs of supplier accommodations, airfare, transportation, etc. are billed separately and in addition to professional fees.

  • Professional fees are non-refundable

  • Suppliers are independent providers and do not act on behalf of MacMillan Travel Design, are not servants, agents or employees of MacMillan Travel Design. Sales with suppliers are subject to their respective policies for cancellation and refunds

  • Supplier pricing is not guaranteed until purchased by MacMillan Travel Design with the client's approval

  • MacMillan Travel Design may quote pricing in supplier's local currencies and is subject to currency fluctuations

  • Rates quoted will not include taxes or fees, unless specified

  • MacMillan Travel Design requires a completed traveler profile for the main travel contact

  • MacMillan Travel Design recommends travel insurance be purchased for every itinerary within 21 days of initial payment

  • The client agrees to meet supplier-imposed deadlines for approval and payment

  • The client agrees to provide MacMillan Travel Design with current documentation relating to travel such as Passport, Known Traveler Identification Number, Frequent Flyer Numbers, Hotel Program Numbers, etc.

  • The client agrees to verify and be aware of all State Department Travel Warnings, CDC Issued Travel Requirements and/ or recommendations before and during travel

  • MacMillan Travel Design's office hours are Monday - Friday, 9:00am - 5:00pm PT. All other times by appointment only. The client acknowledges that MacMillan Travel Design does not offer 24-hour assistance.

  • MacMillan Travel Design strives to reply to emails within 24 business hours. We recommend scheduling phone calls in advance, whenever possible.

  • The client agrees to provide a valid credit card for payments and authorizes MacMillan Travel Design to use the card for purchases on their behalf

  • The client acknowledges that travel documentation appropriate for entry to the planned destination(s), such as passports, visas and inoculation certificates, remain each traveler's responsibility. It is each traveler's responsibility to make certain they have the proper immunizations before travel - it is the client's responsibility to see their health provider for advice. MacMillan Travel Design will advise on required documentation but travelers who do not meet advised requirements will be denied boarding/ travel. Valid passports are required for all international destinations. If a passport is required to travel, the expiration date must be at least six (6) months following the return date of the planned travel. For further information, visit the U.S. State Department web site: travel.state.gov

  • The client acknowledges it is their responsibility to reconfirm flight times and remain abreast of changes

  • On the ground and in-person supplier contacts are the recommended first point of contact for the quickest and most efficient in-travel assistance. We also ask that client makes MacMillan Travel Design aware of any issues, so we can step in on client's behalf where needed. However, emails are not monitored 24 hours so responses may be delayed.

Additional Disclosure: MacMillan Travel Design is not the source or supplier of the travel services requested and acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, ground transportation and other companies providing accommodations, transportations, and/ or other services. Each of these suppliers is an independent entity with its own management and is not subject to the control of MacMillan Travel Design. MacMillan Travel Design shall not be liable for any accident, injury, property damage or personal loss to client or to those traveling with client, in connection with any travel services we have booked; including but not limited to acts of God, weather conditions, natural disasters, acts of governments or other authorities, wars, civil disturbances, riots, strikes, epidemics, acts of terrorism, breakdown in equipment, theft, delay, fuel increases or cancellation or change in itinerary or schedules. Client acknowledges and accepts that there are cancellation policies, change fees and penalties that apply to travel plans and services as set by travel suppliers. If for any reason client's credit card charges are later declined, reversed or MacMillan Travel Design is unable to receive payment for the travel plans and services, client acknowledges that this is a binding contract and MacMillan Travel Design will be entitled to recovery, including reasonable attorneys' fees in connection with collection.


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San Francisco, CA

(+1) 510 214 2612



Monday - Friday

9:00am - 5:00pm CT

Other times by Appointment

We respect your privacy.


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