Frequently Asked Questions

  • European journeys typically begin at $600 per person, per day (excluding international flights). This level reflects the caliber of 4–5 star accommodations, personalized experiences, and concierge-level service  provided. Once we discuss your destination and preferences, a more detailed estimate will be provided.

  • I charge an upfront planning fee that covers the time and expertise invested in creating your bespoke proposal and ongoing support. Fees vary based on trip complexity and are outlined on my Services page. This fee is due before design work begins and is non-refundable. During our complimentary consultation, we can discuss options relevant to your trip.

  • My Air Desk team handles airline ticketing for clients, including research, quotes, ticket issuance, and monitoring for changes. Service fees may apply.

    • Premium cabin flights included (Premium Economy, Business, First)

    • Economy international flights: $75 per person

    • Monitoring and assistance throughout journey

    • Available only with full travel packages

  • I cannot redeem hotel points on your behalf, and accommodations must be booked through me to ensure seamless service. You may, however, use your frequent flyer number to earn miles on flights booked through us. If you’d like to redeem miles or credits, you’ll need to book directly with the airline. In this case, please note that we won’t be able to assist with flight changes or other communication with the airline.

  • I do not partner with Airbnb or VRBO due to inconsistent quality and limited support. Instead, we offer access to vetted luxury villas, apartments, and private homes through trusted global partners, ensuring high service standards and reliable on-site assistance.

  • Most trip proposals are created in partnership with trusted suppliers who provide bundled rates. These comprehensive packages do not include line-item pricing, as our partners work with confidential contracted rates from local vendors. This holistic, seamless approach ensures you receive the best overall value, access, and experience throughout your journey.

  • Yes. I strongly recommend travel protection to safeguard your investment. During planning, I’ll provide tailored quotes and answer questions as you decide on the right coverage for your trip.

  • Email is the best way to communicate, as it keeps everything organized and ensures no detail is missed. I typically respond within 48 business hours. Phone calls can be scheduled by appointment if needed. My office hours are Monday through Friday, 9:00 am to 5:00 pm PST.

  • During travel, you’ll have the support of MacMillan Travel Design, our trusted local partners in your destination, and our Air Desk (if air is booked through us). In the event of an emergency, I recommend contacting my in-destination partners first, as they are local and can often provide the quickest and most effective assistance.

    My office hours are Monday through Friday, 9:00 am to 5:00 pm PST, and I monitor email during those times. While I may not be available 24/7, my partners are, and together we ensure that you’re never without assistance.

  • My expertise is in crafting comprehensive itineraries where every detail is included for a seamless experience. Accommodations are a required component of my services. I do not offer partial trip planning, such as tours, transfers, or concierge services on their own. My focus is on creating cohesive journeys that are both personalized and elevated.