FREQUENTLY ASKED QUESTIONS
How do you plan vacations to places you haven't personally traveled before?
I wish I could say I've been everywhere! In those scenarios, I collaborate with my travel partners located all over the globe to help me create unforgettable vacation experiences. They are my best resource. Plus, I have a network of Travel Advisors to tap into and learn from as well.
What if I want to use points for a portion of my vacation?
What is the best way to communicate during this process?
During the planning process, email communication is best. That allows us to keep track of anything discussed. Emails are answered within two business days. If you prefer a phone call you may schedule it on the MTD calendar. While you are traveling, I will be available for you as much as possible. As time zones may make it difficult to answer immediately, you will often have local partners available to help with any issues that may arise. I will always provide emergency contact information through the supplier as well. That is included in the final itinerary sent before your departure.
What is Virtuoso?
Virtuoso provides you with VIP perks and amenities such as resort credits, complimentary breakfast, early check-in / late check-out, and room upgrades, to name a few. Virtuoso is the travel industry's leading luxury network. Being a member allows me to specialize and create culturally immersive experiences you can't find online or plan yourself.
What if I plan a trip and then decide to go in a different direction?
Since the work I do involves custom trip planning, the time spent on your trip is uniquely yours. Starting from scratch is possible, but will require another trip planning fee.
When finalizing an itinerary, will I receive a detailed invoice with a line by line price breakdown?
What if I need to cancel my trip?
Cancellation costs vary by supplier. Depending on the terms of your vacation, trip insurance is highly recommended in the event you need to cancel or postpone your trip. If you would like a policy that includes the ability to cancel for any reason, please let me know.
Do you recommend trip insurance?
Travel insurance for all trips is highly recommended. During the planning process, I will provide you with a quote. You are welcome to research other policies as well.
How does MacMillan Travel Design make money?
In addition to one-time planning fees, Resorts/Cruises build in a commission to their pricing even if you don’t use an advisor. When you book through an advisor, you receive our VIP perks, and we receive a commission from the Resort/Cruise for bringing the business to them at no cost to you. Your price is never inflated in anticipation of an advisor's commission. The commission is paid to me after your travel is complete.